Thanks for visiting Oh, Sweet Joy! If you love your Oh, Sweet Joy products, I would love for you to share the love with family & friends by using the hashtag #ohsweetjoy.
On certain occasions, I do offer international shipping. If you are wanting to purchase Oh, Sweet Joy items, but are not in the U.S., please e-mail me so that we can set up a custom order for you with correct shipping charges.
Discount Codes & Sales
All orders are limited to one promotion or discount code. For instance, if I am offering a free koozie with a t-shirt purchase, but you find and use a 15% off discount code on twitter, you will only receive the 15% off and not the pair free item.
When will my order ship? Your order will ship approximately 7-10 business days after you place your order. Exceptions to this are pre-orders and custom made items. We ship on Wednesdays!
How do you mail my order? I ship via USPS - First Class and Priority Mail if it is over 1 lb. All orders/shipping charges include tracking. It usually takes 2-5 days for the to arrive once I drop them off at the post office.
How do I make a return?
ALL RETURNS are for store credit only and must be received back in the OSJ studio within 30 days of purchase. Our items sell out often, so if your size is in stock and you'd like to make an exchange, we recommend you purchasing that item while it is in stock. Shoot an email to ohsweetjoy@gmailDOTcom to get your return started. In the meantime, and mail your items in original packaging back to
OH, SWEET JOY!
PO BOX 503
ERIE, CO 80516
*we recommend getting tracking, as we are not responsible for returns not making it back to us.
If your returned item is damaged in any way, has pet hair, deodorant or makeup on it or is deemed un returnable by us, we have the right to refuse a return or only give a partial refund.
FINAL SALE ITEMS include sale items, jewelry, accessories (scarves, headbands, bandanas etc) and any item purchased as a onesie (last one) sale. You may not return items in these categories.
For graphic tees and items that are screen printed, you may exchange for size only. Buyer pays shipping both ways and must include the receipt + clearly mark what you are exchanging it for. All exchanges and returns must be received back to the OSJ studio within 30 days of purchase. Please email us at ohsweetjoyATgmailDOTcom to make sure we have your size before you send it back. Also, to get your exchange started, go here: http://shopohsweetjoy.com/product/size-exchange-shipping
My order got lost in the mail. What now? Sometimes, things just get lost. However, once I take it to the post office, it is out of my hands and I am not responsible for loss or damage. Once items are marked as delivered, we are also not responsible for theft. Please contact me for your tracking number and then your local Post Office to see what they can do to help you find it. It's not fun for either of us, I promise. However, I will always do my best to work with you to either replace your order or give you a discount to re-purchase your items. Again, please work with your local post office and contact me if you need the tracking info.
My order is a gift. Can you write a note and send it to a friend? I'd love to do this for you. All you need to do is put your friend's address in at paypal and shoot me an email telling me what you'd like your note to say.